What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This is one of the best investments I’ve made for my dog! The seat is incredibly well-made, and the safety leash ensures that she’s secure while still being comfortable. It’s easy to attach to my car seat and feels very sturdy. She loves it, and so do I!
I was initially hesitant about buying a car seat for my dog, but this one is a game-changer! The high-density sponge and plush fabric make it so comfortable for my pet, and I love that I can wash the cover easily. The design is stylish, and the safety features are excellent.
This seat is perfect for my 12-pound Pomeranian! He used to be nervous in the car, but now he relaxes comfortably and even looks out the window. The safety leash keeps him secure, and the cushion is incredibly soft. I’m so glad I found this car seat for him!
This dog seat is a game-changer for our road trips! It keeps my dog secure and comfortable throughout the ride. The high-density sponge makes it plush, and the safety leash is a great feature. The fact that I can wash the cover easily is an added bonus.
I’m very happy with this purchase! The car seat is well-made, and my dog loves it. The cushion is soft and comfortable, and the safety leash keeps her secure. It was easy to install, and the removable cover makes cleaning easy.
This pet car seat is perfect for our road trips! It’s super easy to install and remove when needed. The fabric is so soft, and my dog enjoys every ride now. The seatbelt attachment is genius, and I appreciate the extra safety it provides. It’s a must-have for pet owners who travel often!
I’m so glad I bought this car seat for my dog! It’s soft, comfortable, and fits perfectly in my car. The safety leash is a great feature, and the storage pockets are perfect for keeping her toys and snacks within reach. Definitely worth every penny!
I was amazed at how easy it was to set up this pet booster seat! The quality of the materials is impressive, and it feels very sturdy. My dog loves the soft, plush cushion, and I love knowing she's secure with the attached safety leash. The storage pockets are a nice touch too!