Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Good quality dog stroller for medium dogs me and my dog Lacey love it !
Transformed our outdoor adventures! The puppy stroller is sturdy, comfy, and feels very secure.
Best investment for my aging pet. The dog stroller for medium dogs has made our walks so joyful!
Absolutely in love with this pet stroller, totally recommend
this dog stroller has been a great help for my overweight Dachshund. The assembly was straightforward, and the aluminum frame feels solid. I appreciate the safety features, like the brake pedal and safety strap. A fantastic product for pets with mobility issues👍
The stroller handles well on different terrains and the safety strap is a nice touch. A bit on the pricey side, but worth it for the quality and features
I recently purchased this pet stroller for my aging Pomeranian, and it has been a game changer. The stroller is incredibly sturdy, yet easy to maneuver thanks to its 360-degree rotatable wheels. I love how it converts into a car seat, making vet visits much easier. The detachable carrier is a bonus, allowing me to use it in different situations. My dog seems very comfortable and enjoys the view through the mesh windows. Highly recommend for anyone with small dogs!!
must-have for pet owners with small dogs! The pet stroller is well-made, stylish, and my dog loves it. It makes outings so much easier.
really impressed with the safety features and overall design!! my only nitpick is the weight, but it feels very durable because of it! 5 stars!
This pet stroller is decent, with a solid frame and easy maneuverability. However, the setup instructions could be clearer. It took me a while to figure out how to attach and detach the carrier properly. It's a good stroller, but be prepared for some initial frustration if you're not handy
I'm so impressed with this dog stroller! It's been a game changer for my disabled dog, allowing us to enjoy walks again. The stroller is sturdy, with a comfortable interior and excellent visibility for my pet. The foldable design is incredibly convenient for travel. This stroller exceeds my expectations in every way.
Our puppy feels like royalty in this durable dog stroller. So thrilled with this purchase!
This pet stroller is sturdy, easy to assemble, and collapses for easy storage. It's been great for taking my pet everywhere I go.
LOVE IT! Just what I wanted
The breathable fabric and visibility through the mesh are fantastic. It's like a luxury ride for my dog who can't walk long distances anymore.
Love the design of this dog stroller and how it easily folds up expected a larger size though
Absolutely love this small dog stroller! It's perfect for my elderly Chihuahua who can't walk long distances anymore. The breathable windows and comfortable bottom ensure she stays cool and comfy on our walks. The folding feature is a lifesaver for apartment living, and the waterproof fabric keeps her dry on rainy days. It’s well-made and durable – a great investment!
Bought this pet dog stroller for my dachshund with back problems. It's easy to maneuver, though fitting it in my car takes some effort. Still, a great help for our walks.
Love how versatile this puppy stroller is—being able to use it as a car seat is brilliant. My fur baby feels secure and enjoys every ride.
very happy with this purchase. this pet stroller is lightweight yet feels durable. it's been great for my elderly pet, providing a smooth ride on various terrains. the detachable carrier is a thoughtful feature, though I wish it was a bit easier to switch between modes. so yeah, a very good product that has improved our quality of life!:)