What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The leak-proof lining gave me peace of mind when carrying water bottles and wet wipes. It feels sturdy and lightweight at the same time, which is rare.
Finally a dog travel bag that has space for EVERYTHING
This dog travel organizer was a hit during our family camping trip. My kids loved how easy it was to grab toys or snacks for the dog. The waterproof material really came in handy when the bag accidentally got left out overnight. Both bowls unfolded easily and the mat saved our picnic blanket from a mess. Having both handles and a strap made carrying flexible depending on who had it. It feels durable enough for many more trips ahead.
the bag is super roomy and I like the different compartments.it does get a little heavy when packed full but still far easier than juggling separate tote bags or backpacks
Handy for travels but feels bulky when fully packed
Absolutely love how this bag streamlines packing❤️ Everything from brushes, treats, and food portions fits neatly inside. The leak-proof food bags are a big plus when transporting wet food. The divider makes it simple to separate grooming items from feeding supplies. I also like that the strap can be removed if I’m just using it as a tote. It’s clear this dog travel bag was designed with pet parents in mind
Great for quick weekend trips! The waterproof fabric saved me when I set it on wet ground, and the bowls are super handy for meals on the go.
This dog travel organizer worked well for daily park visits. The multiple pockets made it simple to keep things sorted, and the divider inside stopped items from shifting. I did find that when filled to capacity it was a little heavy, but the strap helped with that. The waterproof fabric gave no trouble even when I set it on wet benches. The feeding kit makes quick snack breaks neat and simple. Overall, a great product with only minor drawbacks.