What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love my new Travel Buddy dog vehicle hammock, it’s cute, durable, and well-made. My pup likes it too. Definitely recommend it to others.
Amazing quality dog vehicle hammock, fits our SUV perfectly! Love it!
Couldn't be happier with this dog vehicle hammock. It fits perfectly in the back seats of both the Q8 and Model S. Highly recommend!
Can’t wait to use this dog vehicle hammock during our holiday road trip. It looks and feels wonderful. Definitely worth the price.
I ordered this dog vehicle hammock to keep my backseat clean and am impressed with its quality. It’s made of sturdy fabric, providing a comfortable spot for my Husky while protecting my seats from dirt and scratches. It’s easy to install and fold, and it stays secure while driving. It looks great in my car interior! Highly recommend it to friends 😊😊
I recently purchased this Travel Buddy dog vehicle hammock for my BMW and couldn’t be more pleased. It’s durable, looks nice, and protects my car seats from messes. Foldable and portable with carrying handles, it’s easy to store and take on the go. An excellent investment for any dog owner who loves to travel with their pet.
I needed a solution for my 12-month-old Black Russian Terrier with car sickness and anxiety for travel in my new Honda EX Accord. This dog vehicle hammock, made of waterproof 600D Oxford Fabric, seems perfect. It's durable and reasonably priced. The included door panels are a bonus. My only concern is the center zipper due to my dog’s panic attacks. Overall, a good product once I check the zipper situation.
We bought this large dog vehicle hammock a month ago, and it’s been great for road trips with our poodles. We used cheaper hammocks before, but they ripped quickly. This one keeps our dogs comfortable and our backseat area clean. Installation and folding are easy, taking just minutes. We love the storage pockets for keeping essentials handy. Highly recommend this product and brand.