Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Why is there no instruction on folding? The quality of this dog vehicle hammock is good.
I’m happy with this dog vehicle hammock! It’s made traveling with my terriers so much easier. Highly recommend!
This dog vehicle hammock works as advertised. It keeps the car free from pet hair and dirt. It fits well in my car, though installation took a bit of time.
Our family loves road trips, and our dog is always part of the adventure. This Travel Buddy dog vehicle hammock is the best for keeping our pup comfortable, secure, and our car clean. It creates a suspended space for our dog to relax, reducing anxiety. The waterproof material protects our seats from dirt and hair and is easy to clean. Love the product and will recommend it!
I received this dog vehicle hammock as a gift and LOVE it! It fits my car seats perfectly and is crafted from sturdy, waterproof material. The side panels have solid inserts, ensuring durability. The anti-slip bottom keeps my dog stable during trips. Overall, it’s a great product worth the money. Glad it was a gift since the price is high for me.
I'm thrilled with this new dog vehicle hammock!!! It fits my backseat perfectly and protects it from my dog’s messes. The scratchproof side panels save my car doors, and it’s completely waterproof, great for rainy walks. Cleaning is easy – just a quick wipe and vacuum. Traveling with my dog is so much easier and cleaner now! Highly recommend!
This dog vehicle hammock is essential for our family outings with our dog! The middle-zipper design lets us use it on half the backseat, accommodating another passenger. The portable design with handles makes it easy to transfer between vehicles or store. A fantastic investment for dog owners who want to keep their cars clean and pets comfortable during travels. Highly recommended!
Just installed this dog vehicle hammock today. It looks very premium, which I love. But the side panel zippers are inside, making it hard to unzip and rezip. Overall, I like the look but not sure it's worth the $$$ compared to other brands.