What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Why is there no instruction on folding? The quality of this doggie seat for car is good.
I’m happy with this doggie seat for car! It’s made traveling with my terriers so much easier. Highly recommend!
This doggie seat for car works as advertised. It keeps the car free from pet hair and dirt. It fits well in my car, though installation took a bit of time.
Our family loves road trips, and our dog is always part of the adventure. This Travel Buddy doggie seat for car is the best for keeping our pup comfortable, secure, and our car clean. It creates a suspended space for our dog to relax, reducing anxiety. The waterproof material protects our seats from dirt and hair and is easy to clean. Love the product and will recommend it!
I received this doggie seat for car as a gift and LOVE it! It fits my car seats perfectly and is crafted from sturdy, waterproof material. The side panels have solid inserts, ensuring durability. The anti-slip bottom keeps my dog stable during trips. Overall, it’s a great product worth the money. Glad it was a gift since the price is high for me.
I'm thrilled with this new doggie seat for car!!! It fits my backseat perfectly and protects it from my dog’s messes. The scratchproof side panels save my car doors, and it’s completely waterproof, great for rainy walks. Cleaning is easy – just a quick wipe and vacuum. Traveling with my dog is so much easier and cleaner now! Highly recommend!
This doggie seat for car is essential for our family outings with our dog! The middle-zipper design lets us use it on half the backseat, accommodating another passenger. The portable design with handles makes it easy to transfer between vehicles or store. A fantastic investment for dog owners who want to keep their cars clean and pets comfortable during travels. Highly recommended!
Just installed this doggie seat for car today. It looks very premium, which I love. But the side panel zippers are inside, making it hard to unzip and rezip. Overall, I like the look but not sure it's worth the $$$ compared to other brands.