What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Using this doggy ramp for my energetic Boxer has been great. The strong aluminum frame supports his 80 lbs comfortably. The adjustable height makes it suitable for various cars, and the reflective strips are great for evening walks. Highly recommend for those with larger breeds.
Perfect height and width for my 2023 Nissan and my 14-year-old Labrador! My fur baby is happy, and I’m happy too!
Excellent for my arthritic dog. He moves much better and seems less stressed about trips now. Thank you very much!
A lifesaver for my arthritic dog!!!❤️
I regret not buying this doggy ramp sooner. It’s made a huge difference for my dog Sammie and our family outings. No more struggling to lift her into the car. She adapted quickly, and it’s sturdy and adjustable enough to fit both our vehicles. It’s also surprisingly light and folds easily, which is great for travel.
This doggy ramp has been crucial for my Dachshund who struggles with jumping due to his short legs. It’s lightweight yet sturdy, folding neatly for storage. It’s easy to use in both my sedan and at home. The anti-slip surface is a lifesaver, especially in wet conditions. A fantastic product that's worth every cent!
Lightweight yet sturdy. Works as advertised. Perfect!
An easy-to-use doggy ramp. Lightweight with a convenient folding design. The adjustable height ensures a perfect fit every time👍
I purchased the doggy ramp for my aging Labrador, and it's been wonderful. The height adjustment is perfect for my SUV’s backseat, and the non-slip surface ensures my dog feels secure even in the rain. It's sturdy enough to support her weight without wobbling. Cleaning is easy with a damp cloth. Highly recommend for anyone needing to help their pet into the car!
It’s okay and works as described, but my dog is still not a fan of getting in the car.
The doggy ramp is a solid investment for pet owners. It's lightweight yet durable, with adjustable height fitting our truck perfectly. Our German Shepherd took to it right away, and cleaning is easy after muddy walks. Only minor downside is wishing for a wider base, but otherwise, it’s excellent!