What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
The doggy ramp is a game-changer. It’s foldable and sturdy, making it easy to move. The non-slip surface gives my dog confidence to enter the car without hesitation. Highly appreciated.
Good but not great. For the price, I expected top-notch quality and durability. It does the job, but I’m not blown away by the materials or design.
Simple to use, easy to store 👍
Amazing quality, strong and reliable. It's comforting to help our elder dog Nancy climb into the car and travel with us more. Thank you.
I expected the doggy ramp to be a bit larger, but it still works well for my mid-sized sedan.
We’re happy with our purchase 😍
As someone who loves road trips, finding a reliable doggy ramp was essential. This ramp exceeded expectations, supporting my 90-lb Husky mix effortlessly. The non-slip surface is perfect for rainy days, and it still looks new after months of use. Highly recommend for durability and ease of use!
Great for my aging pet's joints.
The adjustability is great, but I’m concerned about its longevity with regular use…..
Extremely happy with my purchase! It’s refreshing to see a company that stands firmly behind their product, offering both a superior doggy ramp and excellent support!!
Perfect for my small SUV.
This doggy ramp is perfect for both my Civic and my beloved Shepherd Roxie!!!
Absolutely love this doggy ramp! It’s been a godsend for my senior dog who has trouble jumping into the car. The sturdy design gives him confidence, and it’s easy for me to set up and take down. It’s lightweight, making it easy to carry and store. The adjustable length is perfect for our SUV, and the anti-slip surface ensures he feels secure. Cleaning it is simple, which is great after a day at the park. I’ve recommended this ramp to all my friends with older dogs. It’s a game-changer for pet owners.
I’m genuinely impressed with how easy it is to use this doggy ramp. It’s lightweight yet incredibly sturdy, folding super conveniently. 100% recommended to any dog owner.
A game changer for our vet visits. No more lifting my heavy bulldog!
Easy setup, sturdy doggy ramp.
The doggy ramp is solid, offering good stability for my old lab and ease of handling for me. Its adjustability is key, fitting our SUV seamlessly.
I bought the doggy ramp for my Golden Retriever after surgery, and it's been a lifesaver. It's very stable and sturdy, even when he moves quickly. Easy to set up and stays in place due to secure attachments. Cleaning is simple. This ramp has made a huge difference for us! 👏👏👏
This doggy ramp is great; the quality is top-notch, surpassing my expectations. I got this for my elderly dog, and it has made getting in and out of the car a breeze. Whether for vet visits or road trips, this ramp helps my dog, and I’m happy to assist him.
We also use this doggy ramp at home. Amazing quality!