What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
These are a game changer for dog owners❤️ The material doesn’t trap fur, and muddy paw prints clean up without scrubbing. Took my two labs on a camping trip, and the back seat still looked spotless afterward. Plus, the covers add just the right amount of cushion to keep the pups comfy during long drives. Love that the design is minimal and clean-looking. Installation was quicker than expected.
Family road trips feel cleaner now. Super easy to upkeep. Thanks!
Got these eco-leather seat covers before a road trip across Texas and they’ve held up great. Spills from snacks, dust from the desert, even muddy paws from our dog – everything wipes clean with zero hassle. The material looks surprisingly premium, and the stitching hasn't frayed one bit after months of use. Installation was straightforward, and they stay in place with no annoying shifting. Even in hot weather, they don't stick or overheat like some synthetic covers do. Definitely recommend for families on the go.
After installing these back seat covers, it’s like the car aged in reverse. The clean, sleek design adds a fresh touch and makes it easier to keep things tidy with kids constantly hopping in and out. Love how water-resistant the eco-leather is – juice spills used to be a nightmare, now they’re just a quick wipe. The straps held tight even after tossing gear in and out for soccer practice. Very durable and well-thought-out construction.
Exactly what my old BMW back seat needed. Clean, sharp, and protective seat covers
Nice quality, though I wish there was a fabric options for these. Still, they protect well and add a nice look to the back seats.
surprisingly comfortable even on long drives. took a road trip up the coast with a couple of friends, and they noticed how comfy the back seat felt. eco-leather surface has just enough padding without being bulky. also blends in well with the rest of the interior and doesn't look odd like other cheaper options I’ve tried. happy with the overall quality and design! would buy again for the front seats too!
Such a lifesaver for our family road trips!