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What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation! Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Used this camping bed for a three-day hike in the Rockies and was pleasantly surprised by how sturdy it felt even on uneven ground. The metal frame holds up well, and it’s super easy to fold and unfold without wrestling with it. It’s light enough to carry with a pack, yet still supports body weight like a champ. Slept better than I do in most motels! Ventilation is great too — didn’t feel sweaty in the morning like with air mattresses. Highly recommend for multi-day wilderness trips.
Must-have for camping, no doubt
Love at first setup 😍 beautiful camo pattern
We used two of these during a festival weekend — they held up perfectly on grass and gravel. My partner is 6'2" and had plenty of room to stretch out without feeling cramped. The airflow underneath keeps things cool even in a hot tent. It’s also surprisingly stable — no wobbling when turning over. Kids ended up lounging on them during the day like mini couches. Might buy a third just for backyard chill sessions 🌞.
Brought this along for a week in the woods and barely missed my actual bed. There’s no annoying bar down the middle like some cots have. Legs lock securely, and the material doesn't sag after multiple nights. Setup is intuitive, even without instructions. It was a real comfort boost after hiking 15+ miles a day. One of those pieces of gear that instantly feels worth it.
Honestly impressed. It handled my 230 lbs weight easily and felt stable even when I shifted a lot in my sleep.
Wide, long, and comfy cot - just what I needed for my trips :)
😍 This camping bed made our spontaneous beach camping trip feel like a luxury getaway! So easy to set up right on the sand, and no sinking feeling like with air beds. Super breathable fabric, stayed cool even after lying down for hours under the sun. I loved lounging on it during sunset with a book. Folds up nicely and fits behind the car seats. Definitely coming with us for every adventure from now on!