What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
It's really simple to extend and lock into place. It took me a little time to figure out how to fold it back up, but that's probably just my lack of experience.
This camping cot offers a convenient and cozy sleeping option for both adults and kids. The included soft pad adds extra comfort and support for restful sleep, whether you're camping, taking a nap at home or work, or lounging on the beach. I absolutely love it!
Setting it up is a cinch, and it's very portable! I move it around my backyard and sunroom with ease. The mattress is quite comfy, and it feels sturdy enough to support my weight of 220 lbs without any issues. I believe it could hold three people comfortably
It fulfilled all my expectations, and I’m genuinely happy with this purchase!
Got this for my last hike. The delivery was impressively fast, so I received it just in time for my trip. I appreciate how it folds up like a camp chair
Arrived promptly as promised! It has a robust weight capacity, supporting over 400 pounds. I purchased it as an extra bed for my son, who stands at 6'2" and is well within the weight limit. The mattress and pillow are nicely padded with plenty of cushioning. This indicates how durable it is, and the reinforced metal piece that keeps the back upright seems built to last. I wouldn’t trade it for anything!
The bed met my expectations perfectly. It's straightforward to assemble and feels quite stable. The mattress thickness is just right and aligns with what I anticipated. This product is definitely worth the investment!
This cot is built solidly and doesn’t feel weak at all. It unfolds into a bed with ease, although putting it back together takes a bit more effort (I’m sure I’ll get the hang of it!). The mattress is decent, but I wouldn’t mind if it were a tad thicker. Overall, considering the price, this cot is excellent for camping or as an extra bed for visitors.