What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
It's really simple to extend and lock into place. It took me a little time to figure out how to fold it back up, but that's probably just my lack of experience.
This camping cot offers a convenient and cozy sleeping option for both adults and kids. The included soft pad adds extra comfort and support for restful sleep, whether you're camping, taking a nap at home or work, or lounging on the beach. I absolutely love it!
Setting it up is a cinch, and it's very portable! I move it around my backyard and sunroom with ease. The mattress is quite comfy, and it feels sturdy enough to support my weight of 220 lbs without any issues. I believe it could hold three people comfortably
It fulfilled all my expectations, and I’m genuinely happy with this purchase!
Got this for my last hike. The delivery was impressively fast, so I received it just in time for my trip. I appreciate how it folds up like a camp chair
Arrived promptly as promised! It has a robust weight capacity, supporting over 400 pounds. I purchased it as an extra bed for my son, who stands at 6'2" and is well within the weight limit. The mattress and pillow are nicely padded with plenty of cushioning. This indicates how durable it is, and the reinforced metal piece that keeps the back upright seems built to last. I wouldn’t trade it for anything!
The bed met my expectations perfectly. It's straightforward to assemble and feels quite stable. The mattress thickness is just right and aligns with what I anticipated. This product is definitely worth the investment!
This cot is built solidly and doesn’t feel weak at all. It unfolds into a bed with ease, although putting it back together takes a bit more effort (I’m sure I’ll get the hang of it!). The mattress is decent, but I wouldn’t mind if it were a tad thicker. Overall, considering the price, this cot is excellent for camping or as an extra bed for visitors.