What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Although it takes up more room in the car while heading to camp, it serves as a perfect outdoor lounge chair and occupies less space in the tent compared to a bulky air mattress. Plus, you can use it outside at home! 😊
It's a great size. just right in length and width. The mat is adequate, and the setup process is super simple. Truly excellent!
Great camping cot. Also suitable to use at home
Cot is easy to set up. The quality is impressive, and it's a fantastic deal. On its own, the cot is comfortable, but with the extra mat, it’s even cozier
I stumbled upon this product and was pleasantly surprised by its high quality. It is well-made and incredibly comfortable, perfect for adults and kids too. The height is just right and can be adjusted if needed.
I have a hunting expedition coming up shortly, so I decided to give this cot a shot. However, due to an unexpected family situation, I needed extra sleeping arrangements at home. I set it up to see if it would work for guests. It was a breeze to assemble and disassemble. My visitor found it quite comfortable, and I had a great night’s sleep while testing it out!
I don’t usually write reviews, but this cot is amazing! I’m genuinely impressed with its quality. We’re going camping in a couple of days, but ever since it arrived, it’s been set up in my living room, and my kids can’t seem to stay off it. It’s very comfortable and a total game changer for my wife when it comes to tent camping. I highly recommend this cot for all sorts of uses… camping, sleepovers, you name it!
The folding cot with pillow and mat is my BEST FIND!!Its design is appealing and it is soo convenient to transport!! I have found multiple uses for it, such as using it as a sunbathing chair and as a guest bed!! The price is fair and I would definitely recommend this product.