Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I have a 2021 Mazda CX5, and this trunk organizer works great in my trunk to keep all my stuff organized. It looks nice and fits perfectly in my trunk.
I love this! It took a little time to figure out how to set up because they come flat, but it looks beautiful in my trunk and organizes all my extra necessities. It’s a bit expensive but worth it for the quality. If you want a cute trunk organizer, this is the one. Safe to clean with a baby wipe.
This trunk organizer is of good quality and very useful for cars that do not come with a cargo net or holder. It helps keep everything organized and in place.
This trunk organizer looks great. They arrived quickly and were easy to assemble. Simply attach the corners with Velcro. I ordered both the small and large sizes, which fit perfectly side by side in my Jeep Grand Cherokee. The top flap hides clutter, and each organizer has two compartments. The flap is magnetic, and the rubber feet prevent sliding. Very pleased with the quality and look.
These are the best-looking car storage organizers on the market! I was unsure about the sturdiness, but they exceeded my expectations. Once put together, they are very strong and hold quite a bit of weight. Helps keep everything organized and prevents items from moving in the back of my SUV. Highly recommend!
No assembly instructions included, but the video helped. With some trial and error, they went together well. Once assembled, these car organizers for trunk look and work great. Almost like fine luggage. Nicely shaped, generously sized, and convenient for accessing items.
This trunk organizer was the perfect size for my smaller SUV, Buick Encore GX. It’s sturdy, and I like that you can use the divider to make three compartments. This will be so helpful for grocery shopping.
I haven't had this trunk organizer long enough to comment on durability. I like the build. The size is just right for my SUV, not too big or small. Yes, I would recommend it.