Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
this organizer is a pretty handy tool for keeping your car tidy. It's well made, with good stitching and durable material. The foldable feature is convenient for when you need extra space. However, I find it a bit too bulky for my tesla. If you have a smaller car like me, you might choose a smaller option they offer.
Great looking and generous in size! The lyrics of the song "Made You Look" came to mind, thinking it was a Louis Vuitton bag lol!
I loved how easy this organizer was to fold and unfold. It’s a great product for organizing the trunk and keeping everything in place. Highly recommend it!
Works perfectly in the back of my SUV. I put my grocery bags in there and my extra jackets. It keeps the back from looking messy :)
Every car, truck, or SUV owner should have one of these. It keeps all your car tools, towels, and supplies organized in one place. Also makes a great gift.
This organizer fits half of my trunk, not all the way
This foldable trunk organizer is amazing! So much storage space and very durable. The design is pretty and the material looks quite durable and has held up well to frequent use (we got this for about 3 months now). Like this,I would highly recommend this product to anyone looking for an efficient way to organize their car 😁😁
This is awesome for our SUV. Quick and easy to assemble, it straps together for sturdiness. Perfect for groceries and kids' belongings. Looks exactly like the picture. Definitely recommended!