What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Once I found a video on how to assemble it, it was easy! Held together by Velcro, it's versatile, though I hope it holds up with items inside. I like the magnetic closure and the color and style. It works nicely in the back of my SUV, where I previously had stuff all over the floor!
Functions wonderfully. I wish I had space in my car for a larger one, but this car trunk organizer still does a fantastic job of keeping things tidy and orderly. Highly recommend it for anyone needing better car organization.
This car storage is classy and stylish, made with a leather and suede combination. The magnetic lid allows easy access, and it collapses when not in use, saving space. The dividers inside can be adjusted to fit various sized items. It closes to hide the contents, keeping them out of sight. I use it for tools, first aid, and a blanket. It keeps everything in my trunk organized and prevents items from moving around. It really transformed my trunk from cluttered to tidy. It looks great in my SUV. If you need a quick access storage solution, this is perfect.
The product itself is fantastic. It's very sturdy and fits perfectly in my car's trunk, providing excellent organization for all my belongings. I love how it keeps everything secure, and it looks really stylish too.
When I initially unpacked this car trunk organizer, I doubted its sturdiness. But it's incredible! The adjustable inserts stick together with Velcro. I store everything in it, from jumper cables and portable tire inflators to windshield and brake fluid. Plus, car cleaning supplies. It holds a lot! It maintains its shape and stays in place. We live in a hilly and winding area, and this organizer doesn’t move at all. I love it!!
This trunk organizer is perfect for almost anything you don’t want rolling around your cargo area. It keeps cold groceries cold too. The sides are stiff enough to hold their shape. You can use the lid or tuck it to the side. Very happy with this product.
🔥🔥🔥 This is lit. I've been looking for a trunk organizer that looks good for a long time. Seen a lot of cheaper ones that look just awful. This organizer is super stylish, high quality, and works as it should! Finally all the tools and cleaning supplies in one place. Bliss! Thanks owleys!
no instructions for assembly but functional. helps organize the trunk or cargo area.