Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I liked the quality and size the Velcro is sturdy.
This trunk storage box is pretty useful. The lid closes nicely and stays shut. It fits perfectly in the enclosed bed of my truck. I use a cargo bar behind it so it doesn’t slide around the bed. It arrives flat and needs to be assembled. It’s easy to figure out, but there are no instructions included. You have the two ends, the divider, and the main section. It comes apart easily and can be folded flat again. The entire box is held together by Velcro, and the inside dividers are completely adjustable and removable. It seems very sturdy; however, I wouldn’t recommend lifting or carrying it by the handles with anything heavy in it because the ends are also held on by Velcro. Overall, I’m pretty happy with it. Time will tell how well it holds up, but so far it’s doing a great job. It keeps everything in its place, and I love how organized my truck bed looks now. I appreciate the flexibility and the ease of use, even though it could use some instructions for first-time users.
Great value. Highly pleased. The organizer is sturdy, not flimsy.
Fits perfectly in our trunk. Helps keep everything organized. Very sturdy.
Holds everything in my SUV, nice and tucked away!The Velcro on the bottom is a great feature. Great deal too!
I was worried this would be too big for my trunk, but it fits perfectly and looks fantastic. I pushed it to the back, and there's still plenty of room left. It's great for hiding and compacting everything usually thrown into the trunk, like snow brushes, emergency supplies, and detailing products. I love the pattern and the magnetic lid. Most trunk organizers don’t even have a lid to hide your stuff. The only downside is the lack of instructions. It took some effort, but I eventually figured out how to attach all the Velcro. I am very happy with this item and highly recommend it.
It fits a ton of stuff in each compartment, easy to fold and unfold. It comes with a lid and is sturdy. Could be a bit more robust for the price, but still better than others I've tried.
I'm a huge fan of tidiness and organization, so this trunk organizer is a great solution for me. I love that all the essentials in my trunk are safely concealed and out of the way. The design is great. It fits right in and looks nice. The partitions can be adjusted to make the compartments larger or smaller. The surface could get scratched if I carelessly toss stuff on top, but with standard use, it should be fine. The magnetic lid closure works unless something inside is a bit too bulky. The lid is slightly angled, making the rear a bit taller than the front. If you put something boxy inside, it can’t be taller than the shortest edge. Assembly was tricky without instructions but not impossible. I referred back to the listing and figured it out. The Velcro assembly makes me question its sturdiness, but once it’s in place, I don’t plan on moving it. It should be fine just sitting there.