Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
It fits a ton of stuff in each compartment, easy to fold and unfold. It comes with a lid and is sturdy. Could be a bit more robust for the price, but still better than others I've tried.
I'm a huge fan of tidiness and organization, so this trunk organizer is a great solution for me. I love that all the essentials in my trunk are safely concealed and out of the way. The design is great. It fits right in and looks nice. The partitions can be adjusted to make the compartments larger or smaller. The surface could get scratched if I carelessly toss stuff on top, but with standard use, it should be fine. The magnetic lid closure works unless something inside is a bit too bulky. The lid is slightly angled, making the rear a bit taller than the front. If you put something boxy inside, it can’t be taller than the shortest edge. Assembly was tricky without instructions but not impossible. I referred back to the listing and figured it out. The Velcro assembly makes me question its sturdiness, but once it’s in place, I don’t plan on moving it. It should be fine just sitting there.
I love how organized my trunk is with this. I used crates before, but this is better. It has anti-slip pads, so it doesn’t move. Love the cover. Plenty of room for my jumper cables and other things, yet it still fits my trunk.
Spacious trunk organizer with Velcro assembly. Not for heavy items but good for basics. Works fine for my needs.
It’s really well made, and the attention to detail goes a long way. The material is true leather with no visual issues. The logo on the side is noticeable. Great quality for the price. I’ve purchased two and recommend them to friends and family. Super happy with my purchases. I have one in my personal vehicle packed with jumper cables, ponchos, car battery backups, and other heavy items. Even with a full load, it hasn’t shifted or come apart.
easy to assemble. well-made and the pattern looks expensive!!!!!
It’s a good product but bigger than I expected 😫 Works good though. Be sure to measure your trunk before ordering.
Nice addition. Doesn’t look cheap. Ample storage.