What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I like this organizer for the trunk. Just received it and haven’t put it to the test yet, but it looks and feels pretty sturdy.
This trunk organizer from Owleys is perfect and solves all the issues I had with my old utility tote! It also comes with a lid, but I didn’t need it, so I left it folded up in the organizer. It seems well made and can fold up with buckles to keep it closed. I think it was a good value for the price and works much better than my old utility tote! I’ve only had it a couple of days, and I already appreciate that I don’t have to reposition it every time I open my trunk like my old tote!
I don’t write reviews often, but the quality of this is beyond impressive. It’s sturdy, well put together, and has great storage compartments. The Velcro is a particularly useful design element. The only drawback is the slight plastic-y smell out of the package, but I’m sure it will dissipate. The size is also great; it provides ample storage. Love the cover, which is less flimsy than I expected.
I got this for the junk in the back of my car. The Velcro on the bottom is great because it keeps the bin securely in place. Good quality and value for money, true to size, durable and sturdy, easy to open, easy to assemble, easy to store. Would buy again. Definitely recommend!
Very satisfied with this product. It’s exactly what I needed to corral the odds and ends in my car's trunk. The Amazon images make it look sturdier than it is; it won't hold up with heavy items. Easy to assemble and stable for lighter items like shoes, a towel, Kleenex, first aid kit, and a flashlight. Attractive and looks like the image. Large enough for many items. The clasp hasn't failed. Velcro only means it's not for heavy grocery items. Great for organizing and folds flat when not needed.
Works well and fits well in my tesla trunk. Love the quality and stylish appearance. Worth the price !
This trunk organizer is incredibly sturdy. I'm putting together an emergency kit for my car, and this is perfect. Ships flat and requires minimal assembly with Velcro strips. The case has handles and a divider to create two compartments if needed. Big enough for bottled water, packable blankets, and other emergency items. Perfect for a "bugout bag."
I use this box to carry tools from home to a remote worksite. I use different vehicles, so I'm always moving tools. The box holds a lot and the Velcro has held well. No problem moving 20 lbs of tools from vehicle to vehicle. Once put together, I keep it full. Glad to have it.