Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I bought this to organize my trunk space, and it was great! I fit in paper towels, car cleaning products, blankets, and personal items. It fit everything, and the trunk looked bigger and less cluttered.
Easy to assemble and adjust. Strong Velcro. Keeps the trunk clean.
Holds quite a bit of grocery bags. Perfect for containing things in a large trunk.
I am completely satisfied with my new trunk organizer! Perfect size, color, and quality!Gonna get another bigger one to have a full set and keep the trunk completely clean👍
My car trunk organizer fits perfectly and the dividers help keep items separate.
I bought two, and they fit my Mazda CX-5 trunk very well. They don't move at all, and the lid helps keep everything hidden. Very excited to have some organization in my car. Happy with my purchase.
Fits great in my 2013 Chevy Equinox trunk. Happy with the purchase.
I chose an organizer for my trunk for a long time and then came across an ad for this Owleys trunk box on Facebook. MAde on order and received my purchase in 2 days! I used to keep my car essentials on the backseat and a laundry box in the trunk. Yesterday I stored everything into this new organizer and made a cleanup. Much more things fit in than I expected. When closed, the trunk looks just amazing. I'll also take care of the logistics inside the box to fill the entire space.As I finish cleaning in the trunk - it will look gorgeous. Thanks a lot!