We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Within 30 days of receiving the purchase, you can ask us for:
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
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Bought this for my sister and her new puppy. She absolutely loves it! Says it's perfect for taking her little guy on the go 😊
My dog is a bit of an escape artist, but this carrier is secure enough that I don't have to worry about him getting out. Highly recommend!
Bought this Owleys carrier for my friend who fosters dogs. She says it's perfect for transporting the dogs to and from vet appointments.
Finally found a carrier that my dog actually likes! He used to hate being in carriers, but he seems pretty content in this one.
My brother and his dog love this carrier! He takes it everywhere with him. The only thing he's mentioned is that the zipper can be a bit finicky sometimes.
This carrier is a game changer! No more awkward, heavy crates for us.
Took this on a plane trip and it was perfect. Fit under the seat with no issues and my dog was a happy camper the whole flight!
Apparently too large for my toyterrier :D