Folding Dog Carrier | “Pup Crate” by Owleys

Can I cancel my order?

We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.

Can I get a refund if something is wrong with my order?

Within 30 days of receiving the purchase, you can ask us for:

• A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
• A full or partial refund if the item is not as described.

Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.

Can I return an item for an exchange instead of a refund?

Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.

How can I return products for a refund or replacement?

If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:

• The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
• The product arrived as described but was broken due to your fault (during improper installation or use);
• The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).

Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.