We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation! Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
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My in-laws needed a new carrier for their Yorkshire Terrier, so we got them this one. They’re delighted with it – especially how lightweight it is.
So easy to set up and take down. Seriously, it takes like 5 seconds! 😊
If you're looking for a convenient, foldable carrier, look no further! The Owleys carrier is the way to go.
My son was looking for a good travel carrier for his cat, and this one has been perfect! He says his cat actually prefers it to his old carrier.
This is hands down the best dog carrier I've ever owned! It's worth every penny.
My best friend was struggling to find a good carrier for her cat, so I got her this one for her birthday. She says it's a lifesaver and her cat actually enjoys being in it!
My dog is a nervous traveler, but the Owleys carrier made our recent road trip much smoother. He seemed much more relaxed in it.
I was hesitant about buying a folding carrier, but this Owleys one is fantastic! Super sturdy and my pup actually seems to like being in it. It folds up so easily too, which is perfect for storage in my small apartment.