Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
white fur on dark seats was driving us nuts...finally, no more stress. everything stays on this seat cover
Road trippers with dogs will appreciate the practicality of this Ford Bronco dog seat Cover!!! We didn't buy this for the pockets, but they've saved us several trips back into the house. Spare bags, a small towel, and our terrier's lead now stay together instead of disappearing around the car. The door panels are handy when picking him up from the sitter because getting him aboard doesn't involve undoing a zipper first. When friends need the back seat, the whole thing folds flat for storage. Carry handles make moving it into the garage less awkward than expected. The patterned material also looks nice enough that there's no rush to remove it between dog outings. For a Bronco Sport that handles errands, visitors, and an energetic little passenger, it's been a useful addition
It keeps my old pal comfy and the backseat spotless. Thank you.
Even better than I'd hoped.Great quality
The firm bottom is what makes this worth having for our broad shouldered bulldog. He likes to sit for the first few minutes, then stretch out once we're on the highway. With the old fabric hammock, changing positions meant stepping into a sagging section and starting over. This platform gives him a more even place to arrange himself. The mesh opening lets him keep us in view without standing up constantly. Getting his harness connection through the belt opening takes a moment, but we can leave the cover installed while doing it. Thanks!
No more worries about muddy paws after hikes 👍👍👍
Costs more than we'd planned to spend, so expectations were pretty high. The cover did not disappoint tho.
It's a great dog seat cover!! Our pointer came back with mud up to his elbows and immediately made himself comfortable in the Bronco Sport. The waterproof fabric kept the dampness off the upholstery, while the extended sides caught the dirt from his feet getting aboard. Once home, we let the mud dry before vacuuming it up and wiping the remaining spots. A little debris still reached the floor during unloading, so it hasn't eliminated cleaning entirely. It has made the biggest mess much easier to deal with. Now a questionable weather forecast doesn't automatically mean leaving the dog behind:)