Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Finally got rid of my old, worn-out mats! These are a huge upgrade for my interior.
My grandpa loves his Ford Escape, so I got him these car floor mats for Christmas. He’s a bit old-fashioned, but even he admitted they were a nice upgrade!
I'm a real estate agent and I'm constantly in and out of my Ford Escape. These vehicle mats are a lifesaver! They keep my car looking professional and clean, even with all the foot traffic.
Treated myself to these Ford Escape floor mats. My old ones were worn out, and these are such an improvement! My car looks brand new again. 😊
Got these Owleys mats as a gift for my dad's Ford Escape. He's super picky about his car, but he loves them! Says they're the best car floor mats he's ever had. Dad approved! 👍🏼
I spilled coffee in my car the other day, and these Owleys floor mats saved the day! The liquid beaded right up and I was able to wipe it away with no problem. So glad I had these – they definitely paid for themselves already! Highly recommend for clumsy Ford Escape owners like me! 😄
Bought these for my daughter's 2020 Ford Escape. She's a messy eater, but these mats have saved her car's interior! So easy to wipe clean.
Bought these for my wife's Ford Escape. She loves how they look! They're a little harder to clean than I expected, but she’s happy with them.