What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I have been using this Ford Escape dog seat cover for two months now. It's been a great addition to our car for traveling with my German Shepherd. The fabric is durable, waterproof, and easy to clean. My dog seems comfortable, and it stays in place nicely. The pockets are a great feature for holding leashes and toys. I would definitely recommend this product to other pet owners.
My dogs love it, and I'm finally happy to keep my car interior clean!!
Fits my SUV well and protects the whole interior securely. Love the materials 👍
PERFECT REAR PROTECTOR FOR DOGS!!! thanks Owleys!
Fits perfectly. The fabric is dense, hard to tear. Our Husky Sky liked it! And there are also two pockets for leashes, bottles, extra straps, etc.
Great Ford Escape dog protector! The bottom doesn’t slip, the material is durable, with solid sidewalls. It's also cool that the protector can be unzipped so someone can sit in the back seat with the dog and be secured (there are special holes in the protector for the seat belt lock). Definitely 5 out of 5.
Very comfortable waterproof Escape pet seat cover, seats are protected and dogs are comfortable on the road. 100% recommend to all dog owners.
Very satisfied with the purchase and impressed with the quality and smart design. The fabric is sturdy, with hard sidewalls. The bottom is rubberized for anti-slip. This protector has holes for seat belts in the fold. The design is collapsible so that you can unzip it in the middle and sit with your pet in the back. We purchased it for a Cane Corso weighing 77 lbs, but I'm sure this protector will last. One of the best protectors for dogs on the market.