What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Unexpected rainstorm prompted quick exit with wet coats and backpacks—they slid off clean without staining the seat. The zero-slip backing stood firm on damp surfaces. Seatbelts stayed accessible, easy to snap in even with gloves on. Material stays supple in cold snaps, which is rare at this price level. Keeps daily usability high and cabin tidy with minimal effort. Feels like a thoughtful addition rather than bulky accessory. ❤️
Instantly upgraded the interior
Took the kids to a theme park, and sticky snacks didn’t leave a trace. The cover still looks new after multiple cleanings. Very practical for family outings.
Kids spilled cola inside during a recent ride, and the material resisted staining beautifully! Fit is excellent and doesn’t slide, even when kids moving actively in the back. Seat heaters still work well, which is great in our chilly climate too. I wish the manual had tips for quicker installation since it was harder than I expected. Keeps the back cabin looking smart during heavy use. Makes sense for anyone who hauls kids, pets, or gear often!
Snapping into place was surprisingly quick, and the snug fit makes those Ford Escape seat covers feel custom-made. The soft eco-leather adds a touch of sophistication even on routine commutes. One muddy paw print wiped right off, so post-dog-walk cleanup has become a breeze. No slipping even after a full day of errands with groceries and kids. Love how those back seat covers for Ford Escape reinforce the cabin against spills. The texture stays cool in summer and comfy on chilly mornings.
No slipping even when loaded with heavy gear.
Lunch crumbs and spilled juice didn’t stand a chance—care and cleanup are effortless with just a damp cloth. Built-in airbag-friendly seams offer peace of mind, especially on family school runs. The back texture feels rich under bare legs after a day at the beach, yet cleaning sand off afterward was no chore. Those back seat covers for Ford Escape blend protection and elegance well. They grip firmly, so no bunching or shifting when we budge kids into car seats. Comfort and practicality merged in one simple accessory.
Rain-soaked jackets dried quickly without leaving marks. Breathable surface means no damp smell the next day. Feels like a smart upgrade.