What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
just the right fit and look, no overdoing!! I got brown ones
A toddler’s marker drawing got wiped clean instantly—very spill- and stain-resistant finish. The eco-leather feels plush yet sturdy under car-seat load. Anti-slip backing did its job—no movement after installing a child seat. Clear belt access and airbag-friendly seams make safety feel uncompromised. Adds a dash of style while keeping the back row functional for daily parenting chaos. Smart design for active families.
Keeps the rear seats free from scuffs when loading sports equipment after practice. The sleek surface wipes clean in seconds, saving time after messy days. Adds a nice touch without feeling bulky.
Zero mess after a full weekend with 2 labs on board
After a hiking weekend with muddy boots, cleanup was a breeze—no stains, no odor. The soft feel is a nice touch, especially after hours behind the wheel or in back during pit stops. Built-in seatbelt cutouts are remarkably convenient—no wrestling straps to fasten. They enhance the cozy look without looking overdone, and daily commuting feels more refined now. Fit is steady, with zero slipping, even under extra foot traffic. This upgrade subtly elevates daily drives and protects the ride.
Perfect balance of durability and softness
Pet hair doesn’t cling to the surface, which is a huge win for dog owners. Even after a trip to the park, cleanup was minimal and effortless. Keeps the ride tidy for guests.
Caught a drizzly morning and coffee dribbled onto the seat-wipe-down was instant, no stains or lingering odor remained! The covers don’t trap heat, so backseat riders are comfortable even on longer drives. Installation was intuitive, got them installed in about 15 minutes. The seatbelt slots are accessible and feel thoughtfully placed. Road trips feel more luxurious now, and the vehicle’s interior seems shielded from everyday wear. Thanks!