What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Got the full set and did not regret. They survived the kids' chaos without a mark ❤️
The design matches my Ford Escape interior almost perfectly, though the lower straps could be stronger. I got black ones.
A very satisfying upgrade!!! these front seat covers for Ford Escape feel really premium. Water and dirt resistant, so rainy day errands aren’t a worry. The ease of wiping clean makes everything simpler. Fit is great, matching the seat contours nicely. Heated seating still works well through the eco-leather. Durable and convenient for families or regular travelers. 4 stars only because installation was quite hard for me
Love how these seat covers for Ford Escape elevate the interior without reupholstering. Handles my morning coffee mishaps like a champ and is easy to clean. Road trips are less stressful as well, knowing the seats resist mud and stains. Airy pattern means seat warmers still work just fine, also nice for me as I always get cold. They fit snugly with anti-slip backing, so no shifting at highway speeds. A worthwhile upgrade that blends style and practicality!
Worth every penny for the style and comfort
After installing these Ford Escape seat covers, the cabin looks refreshed: modern, elegant, and clean. Spilled soda wiped off without staining, and breathability means no sweaty seats during errands. High-quality seams suggest longevity, and I’ve noticed very little fading after daily sun exposure. Could be softer on the hips, but the padding is decent for long commutes. Safety features like seatbelt openings give extra reassurance. Would recommend for those seeking style and protection.
They stay firmly in place even with constant seat adjustments. Adds a subtle but noticeable touch of elegance to the cabin
Looks nice but could be a little softer on long drives