Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Got these vehicle mats for my teenage son's Ford Explorer. He's notoriously messy, but these mats have held up surprisingly well! They're a lifesaver. Just wish they were a little cheaper.
Pretty happy with these vehicle mats for my Ford. They do a good job of protecting against spills, but they have a slight chemical smell that I hope will dissipate soon.
Finally, car floor mats that actually cover everything! My kids are messy, but these Owleys mats have been a lifesaver.
These Owleys mats are definitely an upgrade from the factory ones. I just wish they covered a bit more area on the driver's side. Extending the coverage up the dead pedal would be great.
These floor mats for car are nice, but they attract a lot of lint and dust. A different material might be less prone to that. Otherwise, they fit my 2023 Ford Explorer well.
These car floor mats are a game changer for keeping my Ford clean! No more dog hair everywhere! 🙌
My daughter just got her first car – a 2023 Ford Explorer – so I got her these Owleys mats as a little extra something. She loves them! They look so stylish and keep her car nice and clean (for now, at least! 😂).
Couldn't be happier with these car floor mats. They fit my 2023 Ford Explorer like a dream!