What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love how these stay in place even with kids climbing in and out all day. Drinks and crumbs wipe off without leaving marks. Makes the second row much easier to manage.
Good value for parents who constantly pick up after active kids. The material has a nice texture and it still looks new after repeated use. Fitting them on the bench seat was easy for one person. They protect from muddy shoes and sports equipment which is truly appreciated. A bit more cushioning would have been nice but not a deal breaker. These seat covers for Ford Explorer still feel worth recommending.
the covers look nice and handle everyday mess pretty well. theyre a little firmer than expected but still comfortable for passengers and easy to maintain
Great for keeping crumbs and spills off the seats.Super handy.
A great addition for anyone who uses the third row often. The covers feel smooth and add a nice layer of protection from luggage and travel gear. Installation was simple and the fit has not loosened at all. After several ski trips the material still looks brand new. Wet clothing from the slopes did not soak through which was a huge plus. These Ford Explorer seat covers make the cabin feel refreshed without much effort
quite comfortable and feel great on longer rides
After using these Ford Explorer seat covers for a month the difference in cleanliness is remarkable. Dog hair does not cling the way it used to which makes vacuuming faster. The color matches the interior well and blends in like factory seating. The stitching feels strong and there is no bunching even with constant climbing in and out. Snacks from the kids no longer leave stains. Really appreciate the comfort during long weekend drives.
Took these on a weekend road trip and they performed nicely! The sleek eco leather design added a cleaner look to the whole cabin. Really impressed with the easy upkeep too. Totally recommended.