What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
feels tough and looks sleek
minimalist looking and it definitely keeps out the rain, but the remote could be a little quicker to respond. still does its job well and fits nicely
This thing is a lifesaver when hauling sports equipment for the kids or transporting bags. Opens fast and keeps everything dry and protected from dust.
camping trips are easier now with this cover! gear stays dry, and I can pack everything I need not worrying about security. definitely the most practical add-on for my truck so far!
weekend road trips used to mean damp dusted bags, but this electric tonneau cover keeps cargo bone-dry! remote works without stepping away from the tailgate, just perfect. the flush fit adds a sleek look without compromising space. it handled groceries, camping gear, and sports equipment. finish still looks fine after mud, sun, and towing. its the kind of upgrade that makes every drive feel more secure and simple! wish I got it earleir
Late summer camping trips inspired grabbing this roll-up bed cover for my Ford F-150. Setup was quick and simple. The rugged build held up on gravel roads with no rattles or shifting. Dust and humidity stayed out overnight in open fields. Remote works great too. It gives me peace of mind knowing everything’s protected while on the go. Thanks
Took it on a cross-country trip and it did great! Temperature swings from freezing nights to scorching days didn’t phase it, nothing warped or cracked. The rolling system stays fluid even after weeks without attention. It doesn’t block rear visibility, so navigating traffic is easy. Having everything covered means worry-free stops for coffee or photo ops. Definitely feels like a useful upgrade, totally recommended.
Absolutely worth it for camping trips, keeps everything clean and secure!