What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Feels tough enough for road trips and easy to handle solo
keeps fishing rods, tackle boxes, and folding chairs dry even in heavy rain. folds back quickly so loading my fishing equipment is never a hassle. totally recommended
Handles gravel roads without bouncing or shaking loose. Camping supplies stayed completely clean after a weekend out in the woods.
good weather protection, but it does make a whistling sound on the freeway? aside from that it does its job well
The cover stood up well to months of mixed weather. Rain on top but never seeps through, and when it's hot it blocks sun from baking the bed. It doesn’t interfere with the tailgate and sits low on the truck. Friends even commented it makes the truck look more high-end. Opening and closing mechanism feels smooth each time. Absolutely worth it for both protection and appearance
this hard tri-fold cargo cover for F-150 made a big difference on a recent cross-state road trip. from heavy rain in the mountains to hot sun in the plains, nothing got inside the bed. the static weight rating is impressive, I set a couple of storage bins on top with no issue. folding it back to carry tall furniture was quick and painless. it blends seamlessly with the truck’s lines and definitely is an excellent investment for travelers
what a difference this cover makes 💖 hauling sports gear and coolers is less stressful now that everything stays locked away and out of sight. its black finish looks sharp and adds a nice clean line to the truck bed. opening and closing the panels takes just seconds, which helps when loading up after work. even in freezing weather, the folding action doesn’t get stiff! couldn’t ask for a more convenient setup:)
Looks sharp, fits snug, and never rattles