Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Didn't expect the folding design to matter much, but it turns out to be really handy. This dog seat cover folds flat, and the carry handles make it easier to move into the garage between uses. Putting it back takes a little adjusting, especially when someone has moved the front seats, but that's okay. Our beagle sheds constantly and being able to vacuum the cover before storing it keeps that hair from spreading around as much. The material also wipes clean after damp paws or a little drool. Happy to have something that works for the dog and is so well made!
Being able to remove the bottom panels for a deeper wash is a thoughtful detail. Taking everything reinstalled takes time, but it's useful.
Fold it flat when not in use and enjoy peace of mind knowing our new Maverick's seats are protected from any mess 💪 Even my husband admitted this was a good purchase 😂
A three hour drive to visit family was the reason we finally replaced our old cheap hammock with this new Ford seat cover. Our shepherd likes to lie sideways and the firm base gives her a more usable place to settle down. The mesh section lets her see us up front without having to stand up and peek over the edge. Being able to reach the seat belt openings for her harness attachment was another thing we wanted. At rest stops, her treats and leash were right there in the pockets instead of buried under luggage. Having a comfortable setup in the back made the trip easier to manage - thanks!
Pricey but no regrets so far! 👍
The door panels were what caught my attention, and they're the part that gets appreciated most on busy mornings. Our terrier rides along for daycare dropoffs, errands, and the occasional coffee run. Opening the door without having to unzip a panel every single time saves some fiddling when there's a leash in one hand and a bag in the other. The extra fabric around the seat edges is useful because he never climbs in gracefully. One pocket holds his leash, and the other has wipes and spare poop bags. The pattern of the dog seat cover looks pretty nice in the Maverick, too, without making the back seat look like a pile of camping gear. For something used almost daily, those little conveniences add up. Thanks!
For road trips, this hard bottom seat cover provides unbeatable protection and peace of mind. The waterproof surface efficiently handles wet paws and spilled drinks. A great dog seat cover for keeping our Ford looking new
The hard bottom alone sold us on this one