What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I was worried about the price at first, but honestly, it's a great value for the quality you get. No regrets here!
Bought this for my son's new Sierra. He's a college kid and not exactly handy, but he installed it himself in under an hour! He says it’s perfect for keeping his sports gear safe and dry. Big win!
Got this cover for my husband's Silverado. He’s Mr. Picky, so I was nervous, but he loves it! Said it was way easier to install than he expected and looks fantastic. Finally, a gift he actually uses!
This cover is seriously rugged! I’ve hauled lumber, camping gear, and all sorts of stuff, and it’s held up perfectly. Built to last!
Gifted this truck bed cover to my dad for his work truck. He’s thrilled! Says it keeps his tools dry and secure, and installation was a breeze even for him. He's raving about it!
This cover does exactly what it’s supposed to do – keeps my stuff dry and secure. The price was reasonable, and the installation wasn't too bad. My only suggestion would be to improve the instructions. They were a bit vague in a few places, and I had to watch a YouTube video to figure out one part. Better diagrams and clearer wording would be awesome! 📖
A friend recommended this cover, so I got one for my fishing buddy. He’s a man of few words but said it was “exactly what he needed.” Guess that’s high praise from him!
Solid cover! Feels really durable and the LED light is a nice touch. Worth every penny in my opinion.