Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Finally found a storage solution that works both for the car AND the garage!
I needed something portable for small repair jobs around the house and garage and this garage tool box organizer has worked out great for me. The compartments help separate tools from hardware so nothing gets mixed together. It is light enough to carry with one hand but still feels durable during regular use. The magnetic lid closes securely and keeps contents from spilling if it gets moved around. Friends have even asked where it came from after seeing it during weekend projects. It has helped clean up the workbench and made finding tools much faster. Very useful for homeowners who like keeping things in order.
Would appreciate a wider size but it still gets the job done
For anyone who spends time in the garage, this organizer is a game-changer. Its sturdy construction and water-resistant interior are ideal for keeping car accessories and tools in pristine condition.
Exactly what my garage needed. Cleaned up the clutter in minutes:)
Picked this up to keep the garage from turning into a dumping ground for random tools and supplies. One compartment holds hand tools while the other keeps gloves, tape, and small hardware in one place. The magnetic lid is a nice touch because everything stays covered and looks tidy on the shelf. What surprised me most was how lightweight it feels. It carries easily from the garage to the truck whenever a project moves outside. The foldable design is also useful since it can be stored flat when not needed. Definitely a practical addition for anyone who likes an organized workspace