What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Tossed this ghost pillow on the recliner, and it’s become the family favorite for evening TV time. The squishiness feels great when leaning back. 👍
picked up these ghost pillows for the backseat of the car, and it’s been a hit with my kids. the little guy sit upright without slouching, which makes it look like a decoration instead of a random cushion. the material is surprisingly sturdy for something that looks so playful. my teenager even called dibs on it because it “makes the ride less boring.” it’s fun snapping car selfies with it in the background:) definitely worth grabbing if you like seasonal touches on the go
Cutest little halloween plush pillow I’ve ever owned🥰
Adds the perfect spooky touch without being scary,love it for my living room
This ghost pillow ended up living on my bed after Halloween because it’s too cute to put away 😍. The fabric feels silky against the skin, and it actually makes a decent pillow for quick naps. Tried it in the car for a road trip and was surprised how supportive it was behind the head. The expression is cheerful enough that it doesn’t feel too spooky, which makes it great for kids as well. It’s fun to have something festive without being over-the-top scary. Highly recommend for both car and home use.
The plushie adds a fun vibe, but shipping took a bit longer than expected. Once it arrived, though, the stitching looked neat and the cotton filling gave it a nice squishiness. Works both as a pillow to lean on and as a décor item for the shelf. During family game night, it somehow became the “team mascot.” Not many Halloween decorations are this versatile, so it stands out. Lost one star only because of delivery timing, not the product itself.
cute and soft though it could’ve been a touch larger for my taste. still makes a great seasonal accent on the porch chair
Brightens up the backseat on drives, even passengers comment on how fun it looks!!