Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Such a cheerful little ghost plushie! It brightens up my work-from-home desk and doubles as a comfy armrest during long calls.
adorable plushie for halloween decor❤️
Brought two of these ghost plushies—one sits in the entryway and the other rides shotgun. Guests always notice the home one right away and comment on how “Instagrammable” it looks. The car version is perfect for keeping seasonal spirit alive even on commutes. The cushiony filling makes it comfortable if someone wants to hug it during long drives. It’s also light enough to move around without hassle. A great little companion for the season that brings smiles every time
The ghost plushie instantly brought a festive feel to my living room. It’s made with soft fabric that feels so nice when lounging on the couch during movie nights. The size is just right—not too small, not overwhelmingly big. Friends came over for a Halloween party and couldn’t stop pointing it out in photos. Even the kids found it cuddly and kept carrying it around. This ghost pillow is going to be a staple every October for sure.
This ghost plush pillow turned out to be surprisingly cozy on road trips. My daughter hugs it the entire drive and refuses to let it out of the car ❤️
pretty and soft, though I wish the package was better
Placed it by the entry bench and it makes everyone smile when walking in. Love how it brings Halloween spirit without taking up much space