What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love my GMC Sierra dog seat cover! It's made traveling with my pet so much easier. I didn't have any problems with the installation; everything was quick and simple. Special thanks for the seat anchors!!! The protector does not slip on my car seats at all; it fits perfectly on the road. My dog feels calm and stable while being safe and secured in the back. I highly recommend this brand to anyone looking for a high-quality car seat protector for their pet.
Fits our GMC Sierra perfectly. Very pleased with the quality of the product.
The GMC Sierra dog protector is a good product that does exactly what it's supposed to do. It's easy to install and keeps my car clean, which is a huge relief during long road trips. We travel by car very often with my Husky, Emma, so I have been looking for a good protector with pockets for a long time. And I'm glad that I chose this one. The material is great, easy to wash with just a wet cloth. It is also very convenient that you can use it as a half protector if you need to free up space in the back seat. It helped me a lot when my friends joined me on my last trip. Just unzip in the middle, and you're good to go - the seat stays clean, the dog is in place, and the passenger can sit comfortably in the back. Perfect!
We absolutely LOVE our GMC Sierra dog seat cover! Very easy to clean, and our puppy is comfortable in the car. Would highly recommend!
I cannot say enough good things about this GMC Sierra dog seat cover! I love it. The material is top-quality, waterproof, and well-sewn. The installation process was straightforward, and it fits perfectly in my GMC Sierra. Out of everything I've tried before, this is the best pet protector. In addition to great quality, I would like to highlight the very stylish look. In fact, this was why I decided to buy this particular protector, and I did not regret it. The pockets are also handy for keeping feeding bowls and other pet supplies. Thank you!
A nice quality Sierra pet seat cover. It's made of high-quality material that is both durable and comfy for my dog, which is the most important point for me. I am happy I no longer have to worry about hair and dirt staining my car's upholstery. The protector is also very easy to wash (I use a damp cloth as recommended and a lint roller for hair), making it convenient for longer trips. Based on my personal experience, I definitely recommend this protector to any driving pet parent like me.
It doesn't fit my car properly and is too big for my GMC Sierra. I didn't get a chance to test it properly on the road, and my dog felt uncomfortable on it because it was too large and unstable. It didn't work for me, and I had to return it.
I recently purchased this GMC Sierra dog seat cover, and I'm so glad I did! It fits perfectly over the back seat of my car and is made from a durable material that is both waterproof and scratch-resistant. The protector also has adjustable straps that help keep it securely in place, so I don't have to worry about it slipping off while driving. On top of that, it's easy to clean and maintain. Overall, I'm really happy with my purchase and would definitely recommend this protector to other pet owners!