What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
If you're a golfer, this is a must-have for your bag. It cleans both clubs and balls effectively. I was concerned about leaks, but the bottle doesn't leak at all. One fill lasts a long time, and it blends seamlessly with your bag's look. Highly recommend!
I love the practicality of this golf brush.Does a great job cleaning my clubs
Keeping my clubs clean has never been easier. Thank you Owleys !
Effortlessly and swiftly cleans your clubs in mere seconds. Exceptional value for the price and quality of this product.
Fantastic bang for your buck! This stylish accessory sits perfectly on the side of my golf bag and is built to last. Super easy to use and an absolute game changer—no more spitting on my clubs!
Effortless to fill with water and your preferred cleaning solution. The brush generates a rich lather, making cleaning a breeze. User-friendly design, and the lanyard conveniently attaches to your golf bag.
I've taken this for a spin a few times now, and I'm quite satisfied with how well it keeps my clubs clean during my rounds. The only minor gripe I have is that it requires a bit of effort to squeeze out the water onto the club. On the plus side, the retractable clip is a nice touch, and the bristles are impressively durable. All in all, I'd definitely purchase it again.
Exceptional value for the price. This brush is a game-changer for cleaning your clubs, balls, and even your shoes whenever you need. It's incredibly easy to fill with your preferred cleaning solution—I personally use a mix of dish soap and water. This combination makes the cleanup far superior to using a standard brush or towel. I've tackled very muddy clubs with it, and it outperforms anything else I've tried. A single fill lasts for many rounds, depending on the conditions and where I'm hitting the ball from. I keep it attached to my bag, and it has never leaked. This is one golf accessory that is no gimmick. IT WORKS.