What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Such a fun little Halloween costume for pets! The bat wings stay upright, and my beagle didn’t even try to shake them off. Neighbors kept stopping us on our evening walk for pictures
These bat wings have already turned our Golden into the star of the neighborhood, and it's not even fall yet!! It's adorable. The straps adjusted easily and didn’t rub against his fur, even after wearing it for a few hours.It was light enough that he didn’t seem bothered at all while walking. The wings hold their shape nicely, so every photo came out looking fantastic. People kept asking where we found such a fun Halloween costume for pets. This will be ured during our Halloween party for sure.
Used it for a costume contest at the park, and it was a hit. People kept pointing out how sharp the wings looked, and our pup seemed comfortable the whole time.
we loved it during the halloween party😻
Our kids begged for a Halloween costume for our dog Archie, and these bat wings did not disappoint. The straps are wide and don’t twist, so it stayed put during trick-or-treating. The design is dramatic without being too bulky, letting the dog run around with the kids easily. We also appreciated that the material wipes clean-ours got some dirt on it, and it came right off. Took so many great family pictures that evening. Definitely our favorite seasonal accessory❤️
picked this up for a pet parade downtown, and the reaction was priceless. the bat wings caught everyone’s eye and stayed secure, even when my dog decided to roll in the grass. it’s lightweight which is great because he can get warm quickly in costumes. what impressed me most was how easy it was to put on and take off compared to other outfits. the black wings are sleek and actually look good at night under streetlights. planning to bring it back out for Halloween and maybe even themed birthday parties
loved how lightweight this is! our cat wore it longer than expected without fussing. it gives off a spooky vibe without being bulky. perfect for quick family photos
can't stop smiling and taking photos 👍