What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Adorable ghost design 😍 makes every fall outfit way more fun
the bag is super cute for spooky season, though I wish it was bigger:) it fits essentials fine but not much else. the material feels durable enough for casual use, and the stitching looks well done. the shape keeps its form well, overall I think it's great to wear this October or when shopping for Halloween. definitely brings a festive vibe and the quality is great
Nice little Halloween bag for quick outings. The strap feels comfortable, and the design makes it a standout accessory for the season.
looks nice but the zipper could glide smoother. still love the seasonal vibe.
Lightweight, cute, and easy to pair with casual outfits
The ghost crossbody bag is lightweight and comfortable to wear for long hours. It’s not only a holiday item—it works as a quirky accessory year-round for those who love fun designs. The adjustable strap makes it easy to style with different outfits, from casual jeans to party costumes. Great size for concerts or fairs since it passes bag checks and still fits the essentials. The ghost design adds just the right touch of playfulness without feeling cheap. 💖
such a playful ghost crossbody bag! light, holds essentials, and makes every Halloween outfit stand out in a fun way!
Friends keep asking where this Halloween bag came from because it’s eye-catching and unique. The white design pops against darker clothes and looks great in photos 📸. The crossbody style keeps hands free while carrying snacks or drinks at fall events. Wore it while shopping downtown, and it was both stylish and practical. The zipper feels smooth, and the lining doesn’t snag. Easily became the favorite seasonal piece in the closet.