What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Cutest Halloween plush I’ve ever owned
Such a fun Halloween plushie to toss on the recliner! My kids love it. The fabric feels velvety, and the wings allow for games, not just decor
bought this plush pillow for my car and it’s been a great addition on evening drives this fall. cute and soft🖤
LOVE how this little bat plushie works wherever you place it -on the couch or on the car dashboard. The design is SUPER CUTE, with visible “bones” graphic lines and wings that can hug it. It also makes a fun prop for fall photo shoots with the kids. My nieces grabbed it instantly when we arrived at grandma’s, it’s that irresistibly soft. If you’re hunting for a Halloween plushie that feels cozy and decorative, this is a winner😊
Nice seasonal accent, but I wish it were larger
Wasn’t sure at first if this would become one of those “store-away till next year” plushies, but it’s already part of my everyday fall rotation. The build is lightweight but holds up, toss it on a couch or leave it in the car, it stays in shape. I took it along on a weekend trip and it made the hotel room feel more personal and Halloweenish. My cat even curled up with it (cautiously) no damage so far. The dimension is just right: big enough to notice, but not so big that it overwhelms a space. Two thumbs up 👍 for a fun seasonal cushion.
I wanted to add some decor to my car this fall and got this cutie. While driving into town one evening, I propped it against my passenger window to set tp the mood and it never left lol .The fabric is nice to the touch and seems like it’ll resist pilling for a while. In darkness, the contrasting skeleton pattern still shows nicely under ambient lighting. It feels like a small investment for a festive accent that I’ll reuse year after year
Adds just the right amount of spooky charm to my entryway bench. Friends keep asking where it came from because it’s both cute and unusual