What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Our corgi wore this to a fall festival and got so much attention:) It’s stylish, comfy, and adjusts easily for her fluffy neck!
this dog collar has held up through multiple rainy days and muddy backyard play sessions, and it still looks brand new!! the bright orange print is visible from a distance which adds a little safety at night too. our friends at the dog park noticed right away and asked where I got it hehe. my beagle tends to roll around in the grass, yet the material doesn’t fray or lose color. it also adjusts smoothly, so switching between light sweaters and no clothes is easy. couldn’t have asked for a better Halloween accessory for my baby!!!
the colors stand out beautifully in photos, love it!
Looks festive and cheerful, and my dog doesn’t mind wearing it!!
Such a sweet seasonal dog collar! 🎃❤️ The floral Halloween design makes it stand out from the usual pumpkin prints, and it looks adorable on smaller breeds especially. My dachshund wore it to a pet costume event, and it completed her outfit perfectly. Easy to take on and off, which is a blessing when dealing with a squirmy dog. The stitching seems carefully done, so I’m confident it will last for years. This is the kind of little detail that makes fall outings so much more fun
The pattern is super festive and fun,and my golden retriever got compliments immediately when we went to the farmer’s market. It fits nicely though it took a bit of adjusting at first to get the sizing just right. The clasp feels sturdy but isn’t bulky so it doesn’t weigh him down.For a seasonal Halloween collar it does the job really well. Planning to use it every October from now on
the print is adorable and seasonal, and it fits just right after a quick adjustment. durable enough for everyday use too
love how festive this Halloween collar looks and yet it's functional.the fabric feels smooth, and the clip holds tight without slipping