Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We bought this for a senior German Shepherd who has trouble balancing on their soft seat cover we used before (also Travel Buddy). The firm bottom gives her a wide, stable place to lie down without sliding toward the floor. She can step into the car more comfortably because there is no side panel to unzip and hold out of the way. During warmer afternoon trips, the large mesh section provides welcome airflow. The seat belt openings also make it easy to keep her harness connected throughout the ride. When the grandchildren need the back seat, the hammock folds flat and moves into the trunk without much effort. Seeing her settle down instead of constantly repositioning makes the purchase worthwhile.
Setup took a little longer on the first attempt. Not so easy to figure it out especially considering this is our first dog seat cover.
Our car survived a very wet lake day without a single stain! Thanks!!! 🙌
Two muddy dogs and a rainy hiking weekend gave this cover a serious first test. Water, sand, paw prints, and loose fur all stayed away from the upholstery. The extended side protection is especially useful since both dogs put their front paws on the seat edges while climbing in. Treats, waste bags, and spare leashes fit easily inside the deep storage pockets. Cleanup took a damp cloth and a few passes with a handheld vacuum. It also looks much nicer than the thin black covers sold at most pet stores. Thanks!!!
My beloved Great Dane has officially claimed the entire back seat!!!
Perfect dog car hammock. The best one they ever made I think. Stable, sturdy, easy to install,easy to maintain. Highly recommend to dog owners.
Our 85 pound Lab finally has enough room to stretch out during long drives. The hard bottom stays level and does not sag into the footwell like our old hammock did. He seems much more relaxed when the car turns or stops suddenly. The larger mesh window lets him see us and keeps air moving through the back seat. Getting him inside is also easier because the side panels move with the doors. After a four hour road trip, this dog seat cover still looked neat and only needed a quick vacuum. This has made traveling with a big dog noticeably more comfortable for everyone:)