Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
this carrier is a great addition for anyone who needs to transport oversized or heavy items. It handles rough roads without any signs of strain, and the hitch connection feels rock-solid. The fold-up design is a smart feature for city dwellers where parking space is at a premium. It’s already helped me move large furniture pieces and camping gear without a single hiccup. Cleanup is simple, and there’s no sign of rust or damage yet. Worth every penny for the convenience it provides
I use it regularly for work trips to carry bulky equipment, and it’s holding up really well. The spacious platform easily accommodates odd-shaped items that wouldn’t fit in my trunk. One minor gripe is that it can be a little heavy to attach solo. Once it’s on, though, it feels incredibly secure. The folding mechanism is smooth, and it’s nice to have it tucked away when not in use. It’s a reliable companion for anyone needing extra storage.
As an avid road-tripper, this exceeded expectations. It securely holds everything from bulky coolers to lightweight duffel bags. The foldable feature is especially handy when parking in tight spaces or when the carrier isn’t fully loaded. It also frees up the backseat, which is great when traveling with pets. Even after long drives, there’s zero sign of wear or sagging. It’s made my car feel twice as functional without taking up permanent space.
Exactly what I needed for my outdoor adventures.
Strong, durable, and perfect for my SUV. Great for transporting bicycles.
I’ve taken this on multiple road trips, and it’s been outstanding 👍 The weatherproof finish works great, keeping everything safe and dry even during sudden downpours.
handles heavy loads like a pro, no complaints at all
This carrier added so much flexibility to my SUV. The installation was quick, and it has handled heavy loads without issue. Highly recommend for families on the go