Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Great for long drives where trunk space is limited. It holds all the extras, like strollers and suitcases, without breaking a sweat. The waterproof design has been tested multiple times and hasn’t failed yet. One thing to note is that it slightly reduces access to the back of the car when fully loaded. That said, the trade-off is worth it for the extra storage space. It’s a solid choice for family vacations.
extra storage was perfect for my weekend fishing trip. it held my gear securely, even on dirt roads. anti-wobble feature really impressed me with how stable it felt!
This carrier made family camping trips so much easier. We packed tents, sleeping bags, and cooking gear with room to spare. Its anti-rust coating has been holding up nicely, even after exposure to rain and mud. What surprised me was how quietly it rides—no annoying rattles or creaks. It’s sturdy enough for heavy use yet light enough to install without extra help. Highly recommend it for outdoor enthusiasts or large families.
This has completely changed the way I pack for road trips. The storage area is huge and holds everything securely, from coolers to camping chairs. The materials feel built to last, and the finish hasn’t scratched or rusted despite frequent use. It handles heavy loads without any sagging, even on uneven roads. The folding feature saves space in my garage, which is an added plus. Couldn’t ask for more in a cargo carrier.
Super convenient and folds up nicely when not in use
Absolutely LOVE how sturdy and reliable this is!
Perfect for hauling heavy loads like gardening supplies and tools. The weight capacity is impressive, and it doesn't strain the vehicle's suspension too much. Love how easy it is to clean after use, thanks to the material choice and thoughtful design. The reflective elements are a smart touch for night driving, adding an extra layer of safety. It folds up neatly when not in use, so storage isn’t a hassle. This was a practical investment I’ll keep using for years.
This was fantastic for carrying sports gear after practice. It’s durable, weather-resistant, and incredibly easy to load and unload