What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I bought this Hyundai Tucson dog seat cover because I fell in love with the way it looks. And I still like it. But unfortunately, it is too small for my car’s back seat. The design and choice of materials are great. But since it doesn’t fit my car well, I had to return it. I tried using only half of it, but it is too small and uncomfortable for my Shepherd. Would appreciate an adjustable size with straps or multiple sizes to choose from.
The Hyundai Tucson pet protector is decent. It definitely serves its purpose and keeps my car protected from dirt, hair, and other messes, which is very important to me. The design is unique, looks cute and stylish. Installation of side walls was tricky, but we eventually secured it. The pockets are handy for storing compact or collapsible feeding bowls, toys, or a leash if you’re going on a long ride. Be careful when checking the measurement, it may not fit cars that are too small.
We love our Hyundai Tucson dog seat cover! Great fit, beautiful design, and works perfectly as backseat protection when we take our Labrador on a ride with us. Thank you, will definitely order more of your travel gear!
Received this with a broken hook on the strap that attaches to the headrest. Support quickly helped me with the return process and money refund. Thanks for the good service.
The quality of the product is amazing and it looks nice in the backseat! Love this black & tan color. Our baby pointer feels great, and this is the most important thing for us.
The item is super cute and nicely made, but one of the headrest straps broke after a few rides. The team quickly sent us a new one, and so far, everything's great. We appreciate your kind customer support and will recommend your brand as one that is ready to help their clients!
Purchased this Hyundai Tucson dog seat cover a month ago and absolutely love it. Amazing quality, colors match our black interior perfectly. And more importantly, our dog is comfortable with it. Thank you.
Ordered this for my Hyundai Tucson. Everything's as expected. Thanks.