What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I bought this for a solo cross-country drive and couldn’t be happier. Being able to pull over and rest comfortably has been a lifesaver. It’s surprisingly spacious, and the surface is very gentle on the skin—no sticky feeling like some air mattresses. It also holds air impressively well, even after several uses. Compact when stored, it leaves plenty of space for other gear in the car. This really adds convenience to life on the road. Highly recommend!
surprisingly sturdy and comfortable for something so lightweight. I used it for a nap during a long drive, and it made all the difference. would recommend to anyone who spends hours in their car!
I wasn’t expecting it to be this durable! My kids were jumping all over it, and it didn’t lose air or show wear. Great for family outings or impromptu car camping nights
Good product, but I wish it came in a bigger size!
With two kids and a lot of weekend road trips, this air bed has been a blessing. It transforms our backseat into a cozy little resting area, which keeps the kids happy and makes our drives much smoother. The anti-slip feature really works, even with restless little feet bouncing around. It’s lightweight yet sturdy, so packing it back into the trunk is a breeze. Highly recommend it to families who need comfort on the go.
Used it for a late-night drive break, and it worked beautifully. The mattress stayed firm all night and was surprisingly supportive. I’ll be keeping this in my car for emergencies👍
It’s been great for weekend soccer tournaments when hotels aren’t always feasible. The setup takes just minutes, and it’s surprisingly comfortable for its size. I did notice that it works better in larger vehicles like SUVs or vans, as smaller cars might feel a bit cramped. The durability seems great so far—it holds up even with my kids jumping on it during breaks. While it’s not a full replacement for a bed, it’s a practical option for a quick nap or rest.
Camping without a tent? Yes, please!!!! 🙌 This mattress was perfect for an impromptu overnight at the beach. The sturdy design kept it feeling secure even when parked on a slight slope. Having the separate inflation zones is genius—it made it so much easier to fit my oddly shaped backseat. Plus, it’s easy to clean, which is important when sand gets everywhere. Definitely a must-have for spontaneous adventurers.