What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
100% Recommended! Soft, cozy and safe to sleep with a toddler!
Pros: The mattress exceeded my expectations in terms of sturdiness. Initially, I was concerned about the plastic side potentially popping due to its stretch and flexibility under pressure, but it has held up well so far. After inflating it and testing it out in the car with my kids, they found it to be very comfortable (although taller individuals may not have enough space to fully stretch out). Unique features include a built-in cup holder on one side and detachable backrest and floor space fillers. Attaching and detaching the backrest using the plastic pin-hook connectors proved to be a bit challenging without risking damage, so I opted to leave it attached for added comfort.
Cons: Currently none. I will update this review once the mattress eventually fails to provide insight into its durability after multiple uses.
As my canine companion ages, her hind legs are becoming less reliable. This poses a challenge during our trips to the vet, as she struggles to maintain balance while seated and gazing out the window in the backseat. Sudden braking or sharp turns often result in her losing equilibrium and tumbling onto the floorboard. Seeking to provide her with a more comfortable and secure ride, I purchased this product.
During our initial use, I may have overinflated it slightly, causing some instability for my furry friend. Adjusting the air pressure on the way home improved her ability to balance effectively. Excess air made it too springy for her liking. To prevent any accidental punctures from her nails, I placed a blanket over the mattress.
Thanks to this product, our hour-long journeys to the vet have become significantly easier for both of us. No longer do I need to constantly check on her well-being through rearview mirrors or worry about inadequate seating space causing discomfort. While it was slightly oversized for my 2004 GMC Canyon's back seat area – especially without inflating all side cushions or extra pillows – its durable materials give me confidence that it will withstand regular use.
Purchased this for my car to use while traveling and it came with everything shown in the pictures. The blower functions perfectly and all the pieces come together to create a cozy spot to snuggle up. The small pillows are not really needed, but everything else is just right. Much more comfortable than sleeping on the bare seat. I have used it twice now and have not experienced any issues with leaking air as a plus-sized person, so it seems to hold weight well thus far ❤️
This product is a perfect fit for my 2020 Subaru Forester. I needed a temporary bed for the second row seat of my car during travel, as the rear was filled with supplies. The two pylons easily inflate to support the bed over the footwell, filling in the space between the second row seatback and front seat back. While there is an inflatable headboard and pillows included, I personally prefer using a regular pillow. It may not be suitable for taller individuals due to its short width, but it significantly increases seating width compared to no mattress at all. The pump worked efficiently and all components stayed inflated overnight. Deflating and storing them was also hassle-free with the same pump. Even if used infrequently, this item is definitely worth its purchase price - especially if it saves on hotel stays. Overall, highly recommend this product!
Works great as a sleeping bed when you travel by car. We used it with my wife when we were driving to Minnesota and it was very convenient. High-quality product!
Amazing, comfortable car air bed for two. Love the quick inflation and padded side.