What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
100% Recommended! Soft, cozy and safe to sleep with a toddler!
Pros: The mattress exceeded my expectations in terms of sturdiness. Initially, I was concerned about the plastic side potentially popping due to its stretch and flexibility under pressure, but it has held up well so far. After inflating it and testing it out in the car with my kids, they found it to be very comfortable (although taller individuals may not have enough space to fully stretch out). Unique features include a built-in cup holder on one side and detachable backrest and floor space fillers. Attaching and detaching the backrest using the plastic pin-hook connectors proved to be a bit challenging without risking damage, so I opted to leave it attached for added comfort.
Cons: Currently none. I will update this review once the mattress eventually fails to provide insight into its durability after multiple uses.
The mattress is a bit thin, but it gets the job done for naps
As my canine companion ages, her hind legs are becoming less reliable. This poses a challenge during our trips to the vet, as she struggles to maintain balance while seated and gazing out the window in the backseat. Sudden braking or sharp turns often result in her losing equilibrium and tumbling onto the floorboard. Seeking to provide her with a more comfortable and secure ride, I purchased this product.
During our initial use, I may have overinflated it slightly, causing some instability for my furry friend. Adjusting the air pressure on the way home improved her ability to balance effectively. Excess air made it too springy for her liking. To prevent any accidental punctures from her nails, I placed a blanket over the mattress.
Thanks to this product, our hour-long journeys to the vet have become significantly easier for both of us. No longer do I need to constantly check on her well-being through rearview mirrors or worry about inadequate seating space causing discomfort. While it was slightly oversized for my 2004 GMC Canyon's back seat area – especially without inflating all side cushions or extra pillows – its durable materials give me confidence that it will withstand regular use.
Used this air bed during a long drive with my partner and our cat, and it was fantastic! The raised sides kept our pet from rolling off, which made her nap peacefully while we rested too. The material doesn’t have that plasticky smell that cheaper products often do, which was a relief. It feels sturdy but also lightweight enough to carry easily. Great for pet owners who need a travel-friendly solution for car naps.
This mattress is perfect for quick rest stops. It’s super easy to inflate, and the surface is soft but firm enough to be comfortable. It’s been a lifesaver during my road trips.
Purchased this for my car to use while traveling and it came with everything shown in the pictures. The blower functions perfectly and all the pieces come together to create a cozy spot to snuggle up. The small pillows are not really needed, but everything else is just right. Much more comfortable than sleeping on the bare seat. I have used it twice now and have not experienced any issues with leaking air as a plus-sized person, so it seems to hold weight well thus far ❤️
If you enjoy star-gazing trips or long drives, this mattress is a fantastic addition. I used it during a weekend in the mountains, and it transformed my car into a cozy sleeping space. What stood out was how evenly it distributed weight—no sinking in the middle. The reinforced design feels premium, and the included accessories make storage simple. It’s one of those products that you didn’t know you needed until you have it.