Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
No more fur-coated seats ❤️❤️❤️ a lifesaver for shedding dog owners !
We travel a lot with our very enthusiastic Australian shepherd:) Loading him is less of a juggling act with the side panels attached to the doors instead of needing to be unzipped every time. The storage pockets also give his leash and spare waste bags a designated spot. That sounds minor until you’re standing in a parking lot searching through three different bags... When relatives visit, the cover folds flat and the handles make it easier to carry into the garage. It needs more storage room than a thin seat liner, so we cleared a spot on a shelf. But having a predictable routine for switching between dog outings and passengers has been the biggest benefit for us. Great seat cover for Wrangler!
our husky leaves enough fluff behind to build another dog lol... having it collect on a dog seat cover instead of the Wrangler’s upholstery is nice
Love it! The cover's materials are tough, keeping fur and messes off our Jeep upholstery and installation is so straightforward
Being able to attach the door panels directly to the car is genius. But removing and installing everything takes patience
feels premium straight out of the box
The difference became obvious when our big boy finally lay down during a drive to my parents’ place. His previous seat cover dipped under his weight, and he spent half the trip trying to find somewhere comfortable and we had to get something sturdier. The rigid bottom of this Jeep seat cover gives him a level resting area that doesn’t gather around his legs. There’s enough traction for him to reposition without scrabbling at the fabric. We connect his separate travel harness through the belt openings before leaving. Getting the setup adjusted was easier with him outside the Jeep, so that’s worth doing ahead of time. And the headrest straps are strong! Totally recommend!
The hard bottom is everything!! Such a great feature