Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
A good friend of mine kept raving about how great underquilts are, so I finally caved and got one. This specific one, and wow. I have not regretted a single minute of it. I was sleeping so much better and didn’t even have a single cold shiver! This is a keeper, for sure!
This underquilt is great, really great. The material is amazing, the water resistance is spot on. It does everything it says it will and more. Definitely recommend it!
Was a bit hesitant, but glad I took the plunge. The duck down/synthetic blend feels amazing, so fluffy and warm. Definitely recommend this one to any hammock user.
So happy with my purchase! The quality of the materials is evident. I used to dread chilly nights in my hammock, but this has changed everything!
This underquilt is amazing! The water resistance worked like a charm after some light rain, and I stayed completely dry. Excellent construction!
I've been using this for a few weeks now and it's been perfect for my outdoor naps! It packs small, it’s lightweight, and it keeps me nice and warm. Fantastic!
This underquilt is a great addition to my camping gear. The material feels nice and durable but I wish it came in more color options. I'm kind of bored with just this one. 😊
Okay, this is my first underquilt, and I'm sold! Kept me super warm even when the temps dropped unexpectedly. The material seems super sturdy too. What a great buy!