What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great quality for the price!The fabric feels tough, and the frame holds up well, even on uneven surfaces.Its been a staple for fishing trips and carrying it is effortless with holding the top like handles.
Camping just got more comfortable with these folding chairs! The lightweight design makes them a breze to transport, yet they feel sturdy once set up. The steel frame and thick fabric easily handle hours of sitting around the fire without sagging or feeling flimsy - TESTED. Folding it down is effortless, and the built-in handles are a smart touch when carrying it to different spots. The khaki color blends beautifully into nature, as a minimal lover myself I wanted something like this. Been using it for camping and backyard lounging and it’s just as great there!
love how easy this is to carry! the folding design with handles make all the difference when walking to a remote campsite with this chair in hands. also love that is has no unnecessary features, just a cute,natural, well-designed camping chair for outdoor adventures 🤍
Took this on a week-long camping trip, and it held up exceptionally well. The stability on uneven ground is impressive, no wobbling even on rocky terrain. Setup and breakdown take just seconds, which is great when moving between campsites. The Oxford fabric dries quickly if it gets damp, and there’s no uncomfortable sagging after sitting for long periods. It’s also nice that it doesn’t have any unnecessary features or bulk , I highly appreciate a clea and well-thought-out designs
fantastic chair for any outdoor trip! sturdy but not heavy, folds down quickly, and takes up little space in the trunk. adore the natural wood design! it make it look much nicer than regular camping furniture
Great quality, but wish the seat was slightly wider... Still, very durable and convenient
Impressed by how compact yet sturdy these chairs are!!👍👍 I got two. Each chair takes up minimal space in the trunk, making it a hassle-free addition to any road trip. The natural wood armrests are a nice touch, it looks expensive. they been through sand, dirt, and even a bit of rain haha, and the fabric still look good as new! No unnecessary bulk, no wobbly legs,just a well-designed seat that holds up in any outdoor setting! Definitely getting another set for the whole family!
Finally, a portable chair that doesn’t feel flimsy! The steel frame is strong, and the fabric is thick enough to withstand heavy use. Perfect for picnics, hiking, and evenings on the porch.